Seasonal Team Leader
Company: The Peach Truck
Location: Richmond
Posted on: May 6, 2024
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Job Description:
Join The Peach Truck as a Team Leader, taking on a crucial role
in delivering a consistent and exceptional experience for our
customers. As a key player, you'll manage product freshness,
availability, and brand standards while overseeing and developing
our dedicated teams. Your responsibilities extend to operations,
including replenishment, inventory accuracy, and category sales
trends. This multifaceted role involves scheduling, team
development, clear communication and ensuring adherence to our
Peach Truck brand expectations.
At The Peach Truck, we believe in providing our leaders with
meaningful experiences that foster skill development for a
successful career. The Team Leader role offers insights into
customer service fundamentals and opportunities to build a
customer-first culture. This role involves travel to neighboring
zip codes within the assigned market. This is a seasonal position
and preparation for the season begins in early May and lasts into
early September.
Responsibilities:
Join us on a rewarding journey, where working in a fun and
energetic environment excites you. We collaborate efficiently as a
team to deliver outstanding experiences for our customers. If you
find joy in providing excellent service, solving concerns, and
making our customers' day better, you're exactly who we're looking
for. Our role extends beyond the conventional Monday-through-Friday
desk job, keeping things lively, particularly on weekends, ensuring
our customers forge a strong connection to the essence of our
brand. You'll acquire valuable insights into essential aspects of
the business, including category sales trends, maintaining
freshness and quality, effective inventory management, and
understanding customer shopping patterns. We prioritize personal
growth, providing feedback and advancement opportunities, making
every season with us an opportunity to thrive.
Responsibilities Include:
--- Understand sales goals, plan, and execute daily/weekly workload
to deliver on stop-specific sales goals and customer engagement,
including merchandising, and upselling.
--- Execute a fresh and food-safe area during all operating hours
by leveraging strong inventory management, area routines, and food
safety.
--- Assess stop readiness and safety of all selling areas, walking
TPT Standards to identify priorities and develop business plans and
assignments, reviewing reporting to identify business trends for
follow-up.
--- Ensure proper execution of all food safety standards and
cleaning routines.
--- Validate and follow up on team members' progress against daily
assignments, selling area routines, and application of best
practices.
--- Work a schedule that aligns with customer and business needs,
including morning, afternoon, early evening shifts, and
weekends.
--- Establish relationships with local site management to ensure
brand standards such as delivery and merchandising are met, and
selling areas are full and maintained.
--- Lead your team to uphold and maintain all TPT Brand Standards
and foster a productive relationship with your Peach Truck Market
leader, making adjustments based on feedback and observation.
--- Expect and enable team members to stay up-to-date on relevant
trends and products, including peach conditioning knowledge and
awareness.
--- Evaluate and recommend candidates for open positions and
develop a customer-centric team.
--- Lead team onboarding and learning and close knowledge gaps
through training and experiences.
--- Establish clear goals and expectations and hold team members
accountable to consistently meeting expectations.
--- Demonstrate a service culture prioritizing the customer service
experience by modeling, training, and coaching expectations to
deliver TPT service standards.
--- Demonstrate a culture of ethical conduct, safety, and
compliance; lead the team to work in the same way and hold others
accountable to this commitment.
--- Lead and create a safety advocacy culture by understanding how
safety impacts your role and that of your team, identifying and
correcting hazards, and holding the team accountable to working in
a safe manner to benefit themselves and others.
--- Demonstrate a commitment to diversity, equity, and inclusion
through continuous development, modeling inclusive behaviors, and
proactively managing bias.
--- Address stop needs (emergency, location issues, etc.).
--- Support all customer-facing experiences including willingness
to flex as a back-up slinger or customer experience expert, while
maintaining compliance with federal, state, and local laws.
--- Drive a rental vehicle to and from stops safely. This includes
driving passengers and equipment.
--- Monitor traffic requirements and exercise judgment to modify
the layout of stop setups as necessary.
--- All other duties based on business needs.
Qualifications:
Requirements:
--- 21 years of age or older and eligibility to work in the United
States in compliance with applicable employment laws is
required.
--- Valid driver's license, with a clean driving record and
reliable transportation to and from your work location.
--- Previous retail leadership experience preferred, but not
required.
--- Ability to lift safely 40+ pound boxes repeatedly throughout a
shift.
--- Ability to work outdoors in various climates.
--- Welcoming and helpful attitude with a strong work ethic, that
can adapt quickly to changing circumstances.
--- Demonstrated ability to thrive in a fast-paced environment,
showcasing flexibility, proactiveness, resourcefulness, efficiency,
and a keen attention to detail while multitasking.
--- Access to a personal smartphone, and adaptability to current
technology needs.
--- Ability to work independently without direct supervision at all
times and follow instructions.
--- Flexible work schedule, including weekends, and holidays, with
regular attendance necessary. (Saturday availability is
required).
--- Dedicated to placing the customer experience as the utmost
priority, with strong communication skills utilizing a positive and
customer-focused language, and expertise in customer education,
upselling, and cross-selling.
--- Proven ability to mentor and coach team members and holding
them accountable.
--- Manage workload and prioritize tasks independently.
--- Effective communication skills.
About Company:
The Peach Truck proudly goes beyond being an equal opportunity
employer, we work hard to sustain and enhance the natural and
organic inclusivity that is fostered every day, by every employee.
We don't do this because anyone tells us this is important, we do
it because we genuinely want every person who comes to work here to
be treated with respect and dignity and to be comfortable being
their most authentic selves.
We hire for character, kindness, humanity, moral fiber, and
experience...therefore, all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, protected veteran status, or disability status. We look
forward to meeting you!
Keywords: The Peach Truck, Tuckahoe , Seasonal Team Leader, Hospitality & Tourism , Richmond, Virginia
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