IT Analyst (QNXT)
Company: Sentara
Location: Glen Allen
Posted on: May 4, 2024
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Job Description:
City/StateGlen Allen, VAOverviewWork ShiftFirst (Days) (United
States of America)Sentara Health is seeking an IT professional to
join our team as an IT analyst !This position is 100% remote but
candidates must have a current residence in one of the follow
states or being willing to relocate: AL ,DE, FL, GA, ID, IN, KS,
LA, ME, MD, MN, NE, NH, ND, NV, OK, OH,PA, SC, NC, SD, TN, TX, WA,
VA, WV, WIMinimum Requirement :Bachelor's DegreeExperience in lieu
of Bachelor's Degree3 years of relevant experience with a degree5+
years of relevant experience without a degreeResponsible for
day-to-day support and optimization of software applications,
including support and maintenance. This position is involved with
working with end users of these corporate applications to resolve
problems and managing the availability and performance of the
application to meet their needs. Responsible for problem, incident,
and change management and service requests. Provides daily on-call
support to the customer base for application-related issues. Works
within a cross-functional team and with end-users to achieve
application integration to meet business / clinical needs.
Responsible for the communication of software issues, requirements,
upgrades, and enhancements. Oversees smaller-sized projects or
components of projects. Coordinates implementation or project
planning around software application releases. POSITION DUTIES AND
RESPONSIBILITIES :* Provide high level application support and
troubleshooting of corporate claims processing applications
(QNXT).* Provide extensive technical support to various departments
by gathering business requirements, assessing business needs, and
understanding IT solutions to improve business efficiency and
productivity.* Troubleshoot applications issues with developers and
end users to ensure technical compatibility and end user
satisfaction.* Develop functional specifications and system design
specifications for department engagements.* Prepare detailed flow
charts, reports and diagrams that constitute a representation of
all systems in terms which Managers or non-data processing
personnel can understand.* Help develop proposals for modified or
replacement systems and presenting project feasibility reports.*
Determine end user requirements by facilitating meetings, using
interviews, document analysis, requirements workshops, and task and
workflow analysis.* Ensures issues are identified, tracked,
reported on and resolved in a timely manner.* Develop, review,
modify and document Standard Operating Procedures for IT functions
within the organizational unit.* Design and support solutions
utilizing Microsoft SQL Server, reporting tools and/or Microsoft
SharePoint.SPECIAL KNOWLEDGE AND/OR SKILLS * Experience with
application support (claims processing system a plus)* Familiarity
with key Medicare and Medicaid managed care functions including
claims, enrollment, and Medical Management * Microsoft Office,
SharePoint, Microsoft SQL Server, reporting tools * Excellent
communication skills* Strong analytical and critical thinking
skills* Documentation and requirements gathering, conducting
interviews.Sentara employees strive to make our communities
healthier places to live. We're setting the standard for medical
excellence within avibrant, creative, and highly productive
workplace. For information about our employee benefits, please
visit:Join our team!We are committed to quality healthcare,
improving health every day, and provide the opportunity for
training, development, and growth!Sentara Healthcare offers
employees comprehensive health care and retirement benefits
designed with you and your family's well-being in mind. Our
benefits packages are designed to change with you by meeting your
needs now and anticipating what comes next. You have a variety of
options for medical, dental and vision insurance, life insurance,
disability, and voluntary benefits as well as Paid Time Off in the
form of sick time, vacation time and paid parental leave. Team
Members have the opportunity to earn an annual flat amount Bonus
payment if established system and employee eligibility criteria is
met.For applicants within Washington State, the following hiring
range will be applied: $62,353 to $82,992 annually.keywords:
Talroo-IT, Indeed, Monster, Circa, LinkedIn, "QNXT", "claims",
"application support"Job SummaryResponsible for day-to-day support
and optimization of software applications, including support and
maintenance. This position is involved with working with end users
of these corporate applications to resolve problems and managing
the availability and performance of the application to meet their
needs. Responsible for problem, incident, and change management and
service requests. Provides daily on-call support to the customer
base for application-related issues. Works within a
cross-functional team and with end-users to achieve application
integration to meet business / clinical needs. Responsible for the
communication of software issues, requirements, upgrades, and
enhancements. Oversees smaller-sized projects or components of
projects. Coordinates implementation or project planning around
software application releases.
POSITION DUTIES AND RESPONSIBILITIES
* Provide high level application support and troubleshooting of
corporate claims processing applications (QNXT).
* Provide extensive technical support to various departments by
gathering business requirements, assessing business needs, and
understanding IT solutions to improve business efficiency and
productivity.
* Troubleshoot applications issues with developers and end users to
ensure technical compatibility and end user satisfaction.
* Develop functional specifications and system design
specifications for department engagements.
* Prepare detailed flow charts, reports and diagrams that
constitute a representation of all systems in terms which Managers
or non-data processing personnel can understand.
* Help develop proposals for modified or replacement systems and
presenting project feasibility reports.
* Determine end user requirements by facilitating meetings, using
interviews, document analysis, requirements workshops, and task and
workflow analysis.
* Ensures issues are identified, tracked, reported on and resolved
in a timely manner.
* Develop, review, modify and document Standard Operating
Procedures for IT functions within the organizational unit.
* Design and support solutions utilizing Microsoft SQL Server,
reporting tools and/or Microsoft SharePoint.
An Experienced Professional applies practical knowledge of job
areas typically obtained through advanced education and work
experience. Responsibilities typically include: * Works
independently with general supervision. * Problems faced are
difficult but typically not complex. * May influence others within
the job area through explanation of facts, policies, and
practices.
MINIMUM EDUCATION REQUIREMENTS
BA/BS degree in Computer Science or Information Systems and/or 3-4
years overall IT experience as a Business/Systems Analyst.
Minimum 2-4 years of experience in business analyses specializing
in requirements gathering, analyses and documentation.
Minimum 2-4 years of experience in application support and
troubleshooting.
Experience in lieu of Bachelor's Degree
3 years of relevant experience with a degree
5+ years of relevant experience without a degree
SPECIAL KNOWLEDGE AND/OR SKILLS
* Experience with application support (claims processing system a
plus)
* Familiarity with key Medicare and Medicaid managed care functions
including claims, enrollment, and Medical Management
* Microsoft Office, SharePoint, Microsoft SQL Server, reporting
tools
* Excellent communication skills
* Strong analytical and critical thinking skills
* Documentation and requirements gathering, conducting
interviews.Qualifications:BLD - Bachelor's Level
DegreeSkillsSentara Healthcare prides itself on the diversity and
inclusiveness of its close to an almost 30,000-member workforce.
Diversity, inclusion, and belonging is a guiding principle of the
organization to ensure its workforce reflects the communities it
serves.Per Clinical Laboratory Improvement Amendments (CLIA), some
clinical environments require proof of education; these regulations
are posted at for further information. In an effort to expedite
this verification requirement, we encourage you to upload your
diploma or transcript at time of application.In support of our
mission "to improve health every day," this is a tobacco-free
environment.
Keywords: Sentara, Tuckahoe , IT Analyst (QNXT), Professions , Glen Allen, Virginia
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