RECEPTIONIST
Company: Hendrick Automotive Group
Location: Norfolk
Posted on: May 4, 2024
Job Description:
Rick Hendrick Chevrolet Collision Center (Norfolk)Location: 6252
Virginia Beach Blvd, Norfolk, Virginia 23502Summary:Responsible for
answering and directing incoming phone calls. Greets customers as
they enter the dealership showroom.Supervisory
Responsibilities:This job has no direct supervisory
responsibilities.Essential Duties and Responsibilities include the
following. Other duties may be assigned.
- Answers incoming calls in a courteous and professional
manner.
- Takes accurate messages.
- Maintains CSI at or above company standards.
- Directs calls to the appropriate department or person.
- Greets customers as they enter the dealership showroom.
- Directs customers to the appropriate department or
person.Qualifications:To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. - The requirements listed below are representative
of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.Education/Experience:No prior
experience or training required.Verbal and Writing Ability:Ability
to receive and communicate with customers courteously, efficiently,
and professionally.Math Ability:Reasoning Ability:Ability to apply
common sense understanding to carry out simple instructions.
Ability to deal with standardized situations.Certificates and
Licenses:Environment Demands:Duties are performed primarily at a
desk in an office setting. - Work includes frequent clerical and
administrative responsibilities and interaction with customers and
employees. -Physical Demands:The Receptionist is regularly required
to sit; use hands to finger, handle, or feel and talk or
hear.Competency:To perform the job successfully, an individual
should demonstrate the following competencies:
- Analytical - Collects and researches data.
- Problem Solving - Gathers and analyzes information skillfully;
Develops alternative solutions; Works well in group problem solving
situations.
- Customer Service - Manages difficult or emotional customer
situations; Responds promptly to customer needs; Solicits customer
feedback to improve service; Responds to requests for service and
assistance; Meets commitments.
- Oral Communication - Speaks clearly and persuasively in
positive or negative situations; Listens and gets clarification;
Responds well to questions.
- Organizational Support - Follows policies and procedures;
Completes administrative tasks correctly and on time.
- Adaptability - Changes approach or method to best fit the
situation.
- Attendance/Punctuality - Is consistently at work and on time;
Ensures work responsibilities are covered when absent.
- Dependability - Follows instructions, responds to management
direction; Takes responsibility for own actions; Keeps commitments;
Completes tasks on time or notifies appropriate person with an
alternate plan.
- Judgment - Supports and explains reasoning for decisions;
Includes appropriate people in decision-making process.
- Planning/Organizing - Uses time efficiently; Sets goals and
objectives.
- Professionalism - Approaches others in a tactful manner; Reacts
well under pressure; Treats others with respect and consideration
regardless of their status or position; Accepts responsibility for
own actions; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Looks for
ways to improve and promote quality.
- Quantity - Meets productivity standards; Strives to increase
productivity.This job description in no way states or implies that
these are the only duties and responsibilities to be performed by
this employee. - The employee will be required to follow any other
instructions and to perform any other duties and responsibilities
upon the request of a supervisor. - This job description is subject
to revision at the discretion of the company.Hendrick is an Equal
Opportunity employer. Minorities, women, veterans, and individuals
with disabilities are encouraged to apply. For more information
regarding the EEOC, please visit .
Keywords: Hendrick Automotive Group, Tuckahoe , RECEPTIONIST, Administration, Clerical , Norfolk, Virginia
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