Process Manager, Emerging Payments - Enterprise Services Risk Office
Company: Capital One
Location: Goochland
Posted on: October 31, 2024
Job Description:
11 West 19th Street (22008), United States of America, New York,
New YorkProcess Manager, Emerging Payments - Enterprise Services
Risk OfficeCapital One is a diversified bank that offers a broad
array of financial products and services to consumers, small
business and commercial clients. As one of the nation's top 10
banks, we offer a broad spectrum of financial products and services
to consumers, small businesses and commercial clients. We nurture a
work environment where people with a variety of thoughts, ideas and
backgrounds, guided by our shared Values, come together to make
Capital One a great company and a great place to work.We are
hiring! The Enterprise Services Business Risk Office provides risk
management support to several lines of business including: Brand,
Enterprise Supplier Management, Enterprise Products & Experience
(EPX), Software, External Affairs, eData, Global Workplace
Solutions, Emerging Payments, Ventures, and Tech. - We are on the
cutting edge of risk management and provide support for new and
emerging technologies as well as critical business strategies.
Capital One has taken a bold journey to build a technology company,
while operating in a complex, highly regulated business. -Process
management is critical in delivering Capital One's mission to
change banking for good. - The Enterprise Services Risk's Process
Management team plays a central role in bringing this mission to
life for Enterprise Services lines of business.In this position,
you will play a key role within Enterprise Services Risk leading
and performing process-based risk assessments in support of the
Emerging Payments business to identify and evaluate risks across
various risk types, including payments, fraud, technology and
cybersecurity. - You will collaborate closely with associates
across all lines of defense, the Emerging Payments business, and
other risk management teams to perform and support the work related
to further maturing process and risk management practices. - The
Emerging Payments organization develops and maintains innovative
payment experiences for Capital One customers, including digital
wallets, virtual card numbers, merchant checkout experiences,
transaction intelligence, and new commercialization
opportunities.This role is highly visible and involves frequent
interaction with senior leaders, including accountable executives,
to drive meaningful change in our business partners' processes that
can lead to not only risk reduction, but also better customer
experiences.Responsibilities:
- Serve as process management risk advisor for the Emerging
Payments business; leverage subject matter knowledge and critical
thinking to drive value during process-level assessments and reduce
risk for Emerging Payments
- Lead analysis of various business and risk data and information
to proactively identify risks, trends, and process
improvements
- Provide guidance to the Emerging Payments business areas on
process management in alignment with Enterprise frameworks and risk
management principles
- Stay current on regulatory environment changes, digital
payments industry trends, and understand their impacts to our
efforts
- Lead risk assessment project delivery, including providing
oversight of risk assessment deliverables, reporting, and meetings;
draft and review materials for senior management and other
governance activities
- Participate in risk and other management forums and contribute
to continuous improvement of risk and project / program management
practices
- Lead cross-functional teams through various initiatives (with a
focus on the Emerging Payments business) as neededBasic
Qualifications:
- High School Diploma, GED or Equivalent Certification
- At least 2 years of experience in the Financial Services or
Technology industries
- At least 5 years of experience in project, program, process, or
risk management
- At least 5 years of experience supporting, partnering, and
interacting with stakeholdersPreferred Qualifications:
- 5+ years of Financial Services or Technology industry
experience with focus on digital payments and working knowledge of
related risk management or regulatory practices
- Previous experience in consulting
- Process development, documentation, or improvement
experience
- Experience with Governance, Risk, and Compliance software
tools
- One or more of the following certifications: Business Process
Management (BPM), Six Sigma Lean, Green Belt or Black Belt, Agile
Coach, Certified Regulatory Compliance Manager (CRCM), Accredited
ACH Professional (AAP), Accredited Payments Risk Professional
(APRP), Project Management (PMP) or Program Management (PgMP),
Certified Information Systems Security Professional (CISSP),
Certified Information Security Manager (CISM), Certified
Information Systems Auditor (CISA), Certified Risk and Information
Systems Control (CRISC)
- Experience managing risks related to customer data protection,
encryption and tokenization, technology functionality, third party
management, anti-money laundering (AML) or fraud
- Strong communication and relationship building skills, customer
focus, and ability to collaborate and influence across teams to
deliver
- Ability to set direction, delegate tasks, manage multiple
stakeholder expectations, and coordinate a cross-functional
team
- Experience in payments-focused risk management, controls
development, or reporting activities
- Excellent problem-solving, analytical and critical thinking
skills to effectively respond to shifting priorities, demands and
timelinesAt this time, Capital One will not sponsor a new applicant
for employment authorization for this position.The minimum and
maximum full-time annual salaries for this role are listed below,
by location. Please note that this salary information is solely for
candidates hired to perform work within one of these locations, and
refers to the amount Capital One is willing to pay at the time of
this posting. Salaries for part-time roles will be prorated based
upon the agreed upon number of hours to be regularly worked.New
York City (Hybrid On-Site): $163,300 - $186,400 for Manager, Cyber
Risk & AnalysisCandidates hired to work in other locations will be
subject to the pay range associated with that location, and the
actual annualized salary amount offered to any candidate at the
time of hire will be reflected solely in the candidate's offer
letter.This role is also eligible to earn performance based
incentive compensation, which may include cash bonus(es) and/or
long term incentives (LTI). Incentives could be discretionary or
non discretionary depending on the plan.Capital One offers a
comprehensive, competitive, and inclusive set of health, financial
and other benefits that support your total well-being. Learn more
at the -. Eligibility varies based on full or part-time status,
exempt or non-exempt status, and management level.This role is
expected to accept applications for a minimum of 5 business days.No
agencies please. Capital One is an equal opportunity employer
committed to diversity and inclusion in the workplace. All
qualified applicants will receive consideration for employment
without regard to sex (including pregnancy, childbirth or related
medical conditions), race, color, age, national origin, religion,
disability, genetic information, marital status, sexual
orientation, gender identity, gender reassignment, citizenship,
immigration status, protected veteran status, or any other basis
prohibited under applicable federal, state or local law. Capital
One promotes a drug-free workplace. Capital One will consider for
employment qualified applicants with a criminal history in a manner
consistent with the requirements of applicable laws regarding
criminal background inquiries, including, to the extent applicable,
Article 23-A of the New York Correction Law; San Francisco,
California Police Code Article 49, Sections 4901-4920; New York
City's Fair Chance Act; Philadelphia's Fair Criminal Records
Screening Act; and other applicable federal, state, and local laws
and regulations regarding criminal background inquiries.If you have
visited our website in search of information on employment
opportunities or to apply for a position, and you require an
accommodation, please contact Capital One Recruiting at
1-800-304-9102 or via email at . All information you provide will
be kept confidential and will be used only to the extent required
to provide needed reasonable accommodations.For technical support
or questions about Capital One's recruiting process, please send an
email to Capital One does not provide, endorse nor guarantee and is
not liable for third-party products, services, educational tools or
other information available through this site.Capital One Financial
is made up of several different entities. Please note that any
position posted in Canada is for Capital One Canada, any position
posted in the United Kingdom is for Capital One Europe and any
position posted in the Philippines is for Capital One Philippines
Service Corp. (COPSSC).
Keywords: Capital One, Tuckahoe , Process Manager, Emerging Payments - Enterprise Services Risk Office, Administration, Clerical , Goochland, Virginia
Didn't find what you're looking for? Search again!
Loading more jobs...