Field QA Tech
Company: Classic Air Care
Location: Norfolk
Posted on: April 2, 2026
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Job Description:
Full-time Description The Field Quality Assurance is responsible
for maintaining the highest standards of workmanship, safety, and
customer service across the service and installation departments.
This role acts as the bridge between field operations and
management, ensuring that every job meets company SOPs and local
codes. While this individual serves as the final technical
authority for complex "no-go" situations, their primary focus is on
proactive quality assurance, technician accountability, and the
continuous improvement of the field team’s technical proficiency.
Key Responsibilities 1. Quality Assurance & Compliance Oversight: *
Field Audits: Conduct regular, unscheduled site visits to audit
in-progress and completed installations and service calls. *
Standards Enforcement: Ensure all work meets or exceeds company
SOPs, manufacturer specifications, and local building codes. *
Reporting: Document audit findings and provide weekly reports to
leadership regarding common failure points, technician performance
trends, and "re-do" rates. * Tool & Vehicle Inspections:
Periodically inspect technician vehicles and tool sets to ensure
proper maintenance, calibration, and stock levels. 2. Field QA &
Performance Management: * Technician Accountability: Hold
technicians accountable for workmanship quality; issue corrective
action plans or additional training when standards are not met. *
On-Site Leadership: Direct field crews on high-profile or
large-scale projects to ensure efficiency and precision. * Safety
Compliance: Serve as the field safety officer, ensuring all
technicians are utilizing proper PPE and following OSHA and company
safety protocols. * Efficiency Optimization: Identify bottlenecks
in field workflows and recommend process improvements to increase
"first-time fix" rates and labor efficiency. 3. Advanced Technical
Escalation (“The Stopper”): * Expert Diagnostics: Step in as the
final resource for "unsolvable" mechanical, electrical, or airflow
issues that have exhausted standard troubleshooting protocols. *
Root Cause Analysis: Beyond just fixing the unit, diagnose *why*
the failure occurred (e.g., poor duct design, improper charging, or
component defect) to prevent future occurrences. * Commissioning:
Oversee the startup and commissioning of complex high-efficiency
systems or commercial applications. 4. Customer De-escalation &
Professionalism: * Conflict Resolution: Act as the primary
technical point of contact for dissatisfied customers, turning
negative experiences into positive outcomes through expertise and
empathy. * Professional Representation: Model the highest level of
professionalism, clean-cut appearance, and communication for the
rest of the field team to emulate. * Clear Communication: Translate
complex technical failures into easy-to-understand explanations and
solutions for homeowners. 5. Mentorship & Workforce Development: *
Structured Ride-Alongs: Conduct scheduled ride-alongs focused on
both technical skills and soft skills (customer service/sales). *
Training Curriculum: Help develop and lead weekly technical
training sessions in the shop or classroom. * Onboarding: Assist in
the technical vetting and onboarding of new hires to ensure they
meet the company’s baseline competency requirements. Requirements *
Experience: 10 years in HVAC service and installation, with at
least 2–3 years in a lead or supervisory capacity. * Technical
Mastery: Expert-level knowledge of split systems, heat pumps,
furnaces, inverter technology, zoning, and duct design. *
Licensing: EPA Universal Certification (Required); NATE
Certification (Preferred). * Leadership Skills: Proven ability to
manage different personalities, deliver constructive criticism, and
lead by example. * Admin Skills: Proficient in using Field Service
Management (FSM) software (e.g., ServiceTitan, FieldEdge) and
mobile technology for reporting. * Driving Record: Must possess and
maintain a clean driving record and a valid driver’s license. Key
Attributes * The "Standard-Bearer": Unwilling to compromise on
quality or safety. * Analytical & Systematic: Approaches problems
and audits with a checklist-oriented mindset. * Effective
Communicator: Can speak the language of a "greasy-wrench" tech and
a "white-glove" homeowner with equal effectiveness. * Decisive:
Able to make tough calls on the job site regarding safety or work
quality.
Keywords: Classic Air Care, Tuckahoe , Field QA Tech, Engineering , Norfolk, Virginia
