General Manager
Company: Potbelly
Location: Washington
Posted on: May 11, 2024
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Job Description:
> > Earn up to $68,000 annual base salary + bonuses! >
> No Early Mornings, No Late Nights, No Fryers, No Alcohol, Grow
Your Career, Have a Quality of LifePotbelly Sandwich Works, where
Good Vibes and Great Careers are a way of life! Come Build the
Potbelly Nation with us.Potbelly got its start in 1977 as a small
antique store that turned into a lines-out-the-door neighborhood
sandwich shop. Before you knew it, we were serving up delicious
food in a fun environment at more than 400 shops across the United
States.We continue to wake up every day with one goal: Make people
happy through good vibes and delicious craveable food. Put those
awesome ingredients together, and theres no telling what well cook
up next!Job Title: General ManagerDepartment/Function:
OperationsLocation: Field, in ShopReports to: District
ManagerDetails: Full-Time, ExemptTravel Requirements: RarelyGENERAL
DESCRIPTIONThe GM is the leader of the Potbelly shop! He or she
should bring his or her Positive Energy each and every day to Build
and Inspire our teams and to make Potbelly a fun place for our
customers, too.He or she should have the ability to see Big Picture
of running the business. Be able to coach and develop people, to
execute outstanding product quality and exceptional customer
service, and to build sales and control costs for each shift.He or
she should also be able to multi-task and follow Potbelly standard
operating policies and procedures with essential areas of focus
including:ESSENTIAL FUNCTIONIn addition to following standard
Potbelly operating policies and procedures, main areas of focus
include (but are notlimited to):PeopleSelect and hire great
employees who represent Potbelly Values.Train and develop all
employees to the next level.Assess staff abilities. Create and
implement effective development plans.Create and enforce a plan to
reduce turnover.Delegate tasks to team and provide follow-up. Hold
team accountable.Build relationships among team members. Provide
effective and open communication on goals during team meetings.
Recognize positive contributions.Provide timely and thorough
performance appraisals based on defined goals and objectives for
the shop.Educate team on and enforce all appropriate personnel
policies, labor laws, and security and safety procedures.Administer
all in-shop employee benefits and payroll procedures.CustomersMake
customers really happy.Effectively handle customer
complaints/issues.Measure customer satisfaction and execute plan to
improve both satisfaction and loyalty.Maintain a clean and inviting
shop. Ensure cleanliness, maintenance and security standards are
met.Ensure product quality, safety and sanitation standards are
met.Provide fast, friendly and accurate service.Continuously
improve customer feedback program scores.SalesIncrease comp sales
and deliver budgeted sales each period.Create marketing plan. Lead
local shop marketing to increase sales. GM ideally lives in the
neighborhood and is involved in the community, the school and local
business, social and not-for-profit activities.Create shop plan to
continuously improve the business.ProfitsControl cost of goods,
variances and inventories within the shop.Staff and schedule
appropriately to control labor costs.Ensure proper cash handling
and deposit procedures are followed.Ensure appropriate inventory
and ordering systems are in place.Must have financial literacy;
Ability to understand and learn from financial reports.Ability to
increase flow-through.EXPERIENCE, EDUCATION AND BEHAVIORSKnows,
lives and can teach The Potbelly Advantage.Adopts the Potbelly
Values as their personal values.Has excellent communication skills,
including active listening and the ability to ask great
questions.Has a sustained record of leading teams to
success.Possess an extremely strong work ethic.Is educated and is
an active learner.Has the initiative to solve problems and to get
things done correctly and on time.Has the ability to grow other
leaders.Has humility and self-confidence.Knows how and successfully
grows our sales/business profitably.Minimum of at least 2 years as
a General Manager in a restaurant or retail environment with
P&L. responsibility. Experience in the Restaurant Industry,
preferred.High School degree; Bachelors degree, preferred.Strong
business acumen. Ability to see Big Picture.Ability to manage a
fast-paced, high-volume, clean, customer-focused restaurant.Must
have Open availability.As a requirement of the position, all Shift
Leaders and Managers must be trained and pass a Food
SafetyCertification course. In Illinois certification is required
through the Illinois Department of Public Health, while in all
other states certification is required through the National
Restaurant Association (ServSafe), National Registry of Food Safety
Professionals or the National Environmental Health Association
(Prometric). Should the Shift Leader or Manager fail to pass the
certification requirements after two attempts, he or she will be
not be qualified to continue to perform in a Shift Leader or
Management capacity.Ability to comprehend and communicate in
English via verbal and written communication, such that employee
can perform his or her job responsibilities.Must spend 80-90% of
time on the shop floor in the Front of the House.Must have
financial literacy. Ability to understand financial
reports.Exceptional customer service skills.Strong time-management
skills. Ability to multi-task, to prioritize and to organize.Strong
interpersonal skills. Ability to select, develop, inspire and
manage strong teams.Strong communication skills, both written and
verbal.Ability to delegate, follow-up and hold team
accountable.Ability to create and execute effective plans to build
the business.Must have the ability to set budgets and maintain food
and beverage cost.Ability to follow expectations and guidelines set
by Potbelly.Microsoft Office skills.Were an equal opportunity
employer. All applicants will be considered for employment without
attention to race, color, religion, sex, sexual orientation, gender
identity, national origin, veteran status, or disability
status.#RR1Brand: PotbellyAddress: 1701 Pennsylvania Ave NW
Washington, DC - 20006Property Description: 000049 - 17th and
PennProperty Number: 000049by Jobble
Keywords: Potbelly, Tuckahoe , General Manager, Executive , Washington, Virginia
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