Business Process Manager

Company: CMA CGM (America) LLC
Location: Norfolk
Posted on: May 24, 2025

Job Description:

ID: 560164

Please ensure you read the below overview and requirements for this employment opportunity completely.



Location: Norfolk Va, US





Business Process Manager





Led by Rodolphe Saad--, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Position Summary
Business Process Project Managers will lead a variety of projects in different strategical areas such as business process improvement, organizational transformation, global or local IT transformation, cultural transformation, and offshoring. They are the change agents and will work with the business to promote and ease transitions.

Business Process Project Managers are responsible for masterminding, outlining, and developing projects. They design the "as-is" vs "to-be" states as the backbone of every initiative, build the requirements for application's development, including RPA technology, project goals and success markers, determine how success will be measured and tracked as well as for identifying, prioritizing, and regularly reviewing a portfolio of projects for the assigned area of responsibility. Delivers significant, verified business results (both process and financial). Trains, coaches, and holds accountable team members to implement process improvements and organizational transformation. Effectively collaborates with leaders, peers, and team members to enhance the agency work processes and culture. Advocates strongly for the customer at every opportunity.

Business Process Project Managers will have Business Process Analyst support as resources when required. They are also expected to engage in presentations and direct communication with the top management level, including the CEO and Executive Management



Functions & Duties
--- Leads and facilitates the identification, prioritization, and regular review of agency and global improvement projects for his/her assigned area of responsibility.
--- Leads and coaches project teams and activities that provide measurable efficiency and effectiveness benefits to the agency, global organization, and customer experience.
--- Develop comprehensive process modeling, project plans as well as track project performance, specifically to analyze the successful completion of short- and long-term goals.
--- Collaborates and communicates effectively with peers, top management, and project team members.
--- Use and continually develop leadership skills.
--- MISCELLANEOUS RELATED DUTIES or PROJECTS AS ASSIGNED



Knowledge, Skills, Abilities
--- Understand impact assessment of business process and project initiatives applied to transformation actions
--- Understand business processes as part of the entire business operation
--- Recognize the interaction of processes and how changes may potentially affect other functions
--- Understand process improvement, waste reduction, process mapping, change management, organizational design, process engineering and offshoring concepts and methodologies
--- Advanced business acumen
--- Plan and implement projects of moderate to high complexity
--- Familiar with IT concepts and models (including business requirement document design)
--- Define process improvement initiatives
--- Effectively design the "as-is" and "to-be" states
--- Effectively utilize data analysis tools and techniques
--- Effectively use project management techniques
--- Utilize effective project and team intervention techniques
--- Effectively manage project stakeholders
--- Excellent client-facing communication skills - written and verbal
--- Possess effective time management skills
--- Advanced facilitation skills
--- Intervene in projects to increase productivity and to accelerate outcomes
--- Anticipate potential project problems, risks, impact analysis and respond appropriately
--- Influence others to accomplish assigned tasks
--- Work collaboratively with team members, other departments, and individuals
--- Delegate work and hold people accountable for completion
--- Design project strategies to achieve goals and deadlines
--- Proficient in Office 365 tools, MS Project, or other project management software applications



Qualifications
Education
Required/Preferred Education Level
Required Bachelor's Degree
Preferred Master's Degree


Work ExperienceExperience Years of Experience Description
General Experience 5-10 years
Industry Experience 1-3 years Overall industry experience is preferred, as well as in process modeling and improvement, project management and business transformation.


LicenseRequired/Preferred License or Certification
Preferred Lean Six Sigma Certification, Project Management Professional (PMP)


CompetenciesCommunication / Interpersonal skills
Business Acumen
Drive for results and Decision making.
Leadership and Mentorship

Come along on CMA CGM's adventure! The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at orf.pse_recruiting@cma-cgm.com














































Nearest Major Market: Hampton Roads

Keywords: CMA CGM (America) LLC, Tuckahoe , Business Process Manager, Executive , Norfolk, Virginia