EMT Patient Logistic Center
Company: HCA Healthcare
Location: Richmond
Posted on: April 24, 2024
Job Description:
Description IntroductionLast year our HCA Healthcare colleagues
invested over 156,000 hours volunteering in our communities. As
a(an) EMT Patient Logistic Center with HCA Healthcare you can be a
part of an organization that is devoted to giving back!Come join a
great team!!!SIGN ON BONUS $5,000!!!BenefitsHCA Healthcare, offers
a total rewards package that supports the health, life, career and
retirement of our colleagues. The available plans and programs
include:
- Comprehensive medical coverage that covers many common services
at no cost or for a low copay. Plans include prescription drug and
behavioral health coverage as well as free telemedicine services
and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and
disability coverage, flexible spending accounts, supplemental
health protection plans (accident, critical illness, hospital
indemnity), auto and home insurance, identity theft protection,
legal counseling, long-term care coverage, moving assistance, pet
insurance and more.
- Free counseling services and resources for emotional, physical
and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on
years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare
stock
- Family support through fertility and family building benefits
with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto
repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and
preferred banking partnerships
- Education assistance (tuition, student loan, certification
support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave,
long- and short-term disability coverage and leaves of
absence)
- Employee Health Assistance Fund that offers free employee-only
coverage to full-time and part-time colleagues based on
income.Note: Eligibility for benefits may vary by location.
Would you like to unlock your potential with a leading healthcare
provider dedicated to the growth and development of our colleagues?
Join the HCA Healthcare family! We will give you the tools and
resources you need to succeed in our organization. We are looking
for an enthusiastic EMT Patient Logistic Center to help us reach
our goals. Unlock your potential!Job Summary and Qualifications
- Performs all transfer center functions, including centralized
patient placement, in a timely, customer centered professional
manner with the aid of a computer database consisting of facility
service profiles, approved clinical protocols, established patient
care protocols, and healthcare information.
- Transport coordination specific to the transfer of patients and
discharges from HCA facilities.
- Follow specific protocols, policies, procedures, and utilize
established resources to safely place patients at facilities.
- Work collaboratively with team members ensuring appropriate
patient admission.
- Establish and maintain a high degree of awareness and knowledge
of hospitals' medical staff, services, and special programs.
- Exhibit and model exceptional customer relationship behaviors,
including telephone and personal contact with all of the call
center' customer groups (i.e. physicians and their office staffs,
callers, and fellow employees).
- Maintain professionalism and customer- centric communication
with challenging callers.
- Performs functions, including centralized patient placement,
for medical and or behavioral health patients in a timely, customer
centered professional manner with the aid of a computer database
consisting of facility service profiles, approved clinical
protocols, established patient care protocols, and healthcare
information
- Coordinates transfer of emergent, urgent and elective patients
to a final destination facility from all potential referral sources
to include but not limited to hospitals, clinics, post-acute
centers, and physician offices via a telephone call to initiate
acceptance and expedite decision making relative to a potential
transfer.
- Patient placement functions will ensure timely bed placement,
appropriate bed assignment, and provide accurate patient
information to assist with the development of an initial plan of
care
- Ensures accurate and concurrent data collection and maintenance
in both patient record and center workflow systems.
- Proficient in navigating and documenting in all technology
platforms and other call and office-oriented systems as
needed.Skills Required
- Must be proficient in EMTALA.
- Knowledge of all state/federal regulatory requirements
pertaining to ambulance transports
- Exceptional communication and interpersonal skills with
physicians and their offices to coordinate admission
- Problem-solving skills to determine the best course of action,
which will be satisfactory to the patient, the physicians, and the
hospital.
- Knowledge of basic hospital services.
- Knowledge of the principles and practices of hospital and
clinical operations and patient care practices
- Proficient in Microsoft Office applications, Internet searches,
and relevant data bases.
- Ability to work independently and under pressure to follow
through on issues.
- Ability to communicate clearly and concisely, both verbally and
in writing.
- Ability to establish and maintain long-term customer
relationships, building trust and respect by consistently meeting
and exceeding expectations.
- Ability to work effectively with other employees and external
partiesEXPERIENCE(Minimum relevant work experience for successful
job performance.)
- Minimum 2 years of clinical or hospital experience required-
highly preferred ED and acute hospital experience.
- Call Center/Transfer Center experience (preferred)
- EMT Certificate (required), based in Nashville, Tennessee,
supports a variety of corporate roles from business operations to
administrative positions. Like our colleagues in any HCA Healthcare
hospital, our corporate campus employees enjoy unparalleled
resources and opportunities to reach their potential as healthcare
leaders and innovators. From market rate compensation to continuing
education and career advancement opportunities, every person has a
solid foundation for success. Nashville is also home to our
Executive Development Program, where exceptional employees are
groomed to take on CNO- and COO-level roles in our hospitals. This
selective program focuses on ethics, leadership and the financial
and clinical knowledge required of professionals at this level of
the industry.
HCA Healthcare has been recognized as one of the World's Most
Ethical Companies - by the Ethisphere Institute more than ten
times. In recent years, HCA Healthcare spent an estimated $3.7
billion in cost for the delivery of charitable care, uninsured
discounts, and other uncompensated expenses.
"There is so much good to do in the world and so many different
ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder Be a part of an organization that invests
in you! We are reviewing applications for our EMT Patient Logistic
Center opening. Qualified candidates will be contacted for
interviews. Submit your application and help us raise the bar in
patient care!We are an equal opportunity employer and value
diversity at our company. We do not discriminate on the basis of
race, religion, color, national origin, gender, sexual orientation,
age, marital status, veteran status, or disability status.
Keywords: HCA Healthcare, Tuckahoe , EMT Patient Logistic Center, Healthcare , Richmond, Virginia
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