Guest Services Supervisor
Company: Suntex Marina Investors, LLC
Location: Portsmouth
Posted on: February 24, 2026
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Job Description:
Job Description Job Description JOB Posting JOB TITLE: Guest
Services Supervisor DEPARTMENT: Front Office/Store REPORTS TO:
General Manager POSITION PURPOSE: The Guest Services Supervisor is
responsible for inspiring, developing, and motivating the guest
services team, driving sales, driving rentals, slip sales, cash
management and inventory management, and setting world class
customer service standards. The purpose of this role is to help the
front-line operations of multiple service marina including fuel
dock, pump out, and arriving/departing boats. The Guest Services
Supervisor complies with all company policies, procedures, and
legal compliance. The Guest Services Supervisor inspires the team
to work together, create an atmosphere of fun, while exceeding our
customer’s expectations. DUTIES AND RESPONSIBILITIES: Assist with
directing the Guest Services team operations under the supervisor
of the General Manager or the Guest Services Manager, ensuring the
team provides world class customer service. Facilitate training for
the Guest Services team so they can successfully promote sales,
rentals and understand the Suntex Marinas expectation for world
class customer service. Ensures marina customers are satisfied with
services provided. Ensure that our rental fleet and water sports
equipment are clean, in perfect working order, giving our guests
the best experience on the water EDUCATION AND EXPERIENCE:
Bachelor’s Degree preferred Excellent interpersonal and outstanding
communication skills Very organized and detail oriented Proficient
in Microsoft Office products WORKING CONDITIONS/PHYSICAL
REQUIREMENTS: Must be able to independently lift, carry, push, and
pull up to thirty (30) pounds Must be able to swim or be willing to
wear a personal flotation device in instances of emergency Must be
able to perform simple grasping, fine manipulation, and repetitive
hand & arm movements frequently, and squeezing & overhead reaching
occasionally Must be able to work flexible hours based on the needs
of the property to include weekends and holidays as needed.
STATEMENT OF PURPOSE This document provides descriptive information
about the above Suntex Marinas position. Work actually performed by
incumbents in this position may vary. Although this document may be
used for recruiting, staffing, or career planning, the information
contained herein should only be used as a guideline or
recommendation for the content of and qualifications for this
position. An individual’s ability to meet the qualifications and
capabilities described in this document is not a guarantee of
employment or promotion. Suntex Marinas reserves the right to make
changes to this document as deemed necessary without providing
advance written notice. Suntex Marinas provides equal employment
opportunities to all employees and applicants for employment
without regard to race, color, religion, gender, sexual
orientation, national origin, age, disability, marital status,
veteran status, or any other consideration made unlawful by
federal, state, or local laws. Suntex Marinas is committed to
providing reasonable accommodation for qualified applicants, and
employees with disabilities to ensure they enjoy equal access to
all employment opportunities and benefits of employment as required
by the Americans with Disabilities Act.
Keywords: Suntex Marina Investors, LLC, Tuckahoe , Guest Services Supervisor, Hospitality & Tourism , Portsmouth, Virginia
