ServiceNow Human Resource Lead

Company: DirectViz Solutions, LLC
Location: Alexandria
Posted on: May 4, 2025

Job Description:

DirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee-centric employer that provides competitive compensation, comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate-funded technology certifications, and employee recognition and appreciation programs.At DVS, we recognize that our employees are our number one resource. If you are a problem-solving person, apply today!Job Description: We are seeking a Human Resource Lead to oversee HR service delivery utilizing the ServiceNow platform. This role ensures alignment with organizational HR needs and policies, including adherence to the OPM Human Capital Business Reference Model. The successful candidate will drive HR process improvements while ensuring best practices in human capital management are applied to meet strategic goals.Key Responsibilities:

• Manage HR service delivery in the ServiceNow platform to meet organizational requirements.
• Aligning HR processes with the OPM Human Capital Business Reference Model and organizational policies.
• Lead initiatives to improve HR processes and operational efficiency.
• Provide strategic direction on human capital programs and initiatives to support workforce needs.
• Collaborate with cross-functional teams to implement HR solutions and best practices.
• Monitor and ensure compliance with federal HR regulations and standards.
• Serve as a key advisor to leadership on HR service delivery strategies and improvements.Required Qualifications:
  • 10+ years of experience in human capital management and HR process improvement.
  • Proven expertise in HR service delivery and aligning systems with organizational objectives.
  • Strong understanding of the OPM Human Capital Business Reference Model.
  • Bachelor's degree in human resources, Business Administration, or a related field.
  • Proficiency in leveraging the ServiceNow platform for HR service delivery.
  • Excellent communication, leadership, and problem-solving skills.Preferred Qualifications:
    • Experience working in government or public sector HR environments.
    • Certification in HR or related areas, such as SHRM-CP, PHR, or equivalent.
    • Familiarity with HR analytics and data-driven decision-making.Physical and Mental Qualifications:
      • Be able to maintain awareness during scheduled working hours.
      • Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard)
      • Able to lift up to 15 pounds.
      • Excellent verbal and written communication; good command of the English language
      • Execute tasks independently and work as a team.
      • Learns and memories routine tasks.
      • Strong organizational, grammar, business correspondence, and self-management skills
      • Candidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation will be provided for employees with disabilities.
      • DVS retains the right to change or assign other duties to this position.DirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.
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Keywords: DirectViz Solutions, LLC, Tuckahoe , ServiceNow Human Resource Lead, Human Resources , Alexandria, Virginia