Help Desk Supervisor/Senior User Trainer

Company: Leidos
Location: Washington
Posted on: May 6, 2025

Job Description:

DescriptionLeidos is looking for a Help Desk Supervisor/Senior User Trainer to join our Washington, DC teams supporting the DOJ Victims Compensation Fund (VCF) Transformation Project. The mission of the VCF Transformation Training and Communications team is to deliver hands-on role-based training that empowers the VCF team, Claimants, and Law Firms to understand the transformed process and confidently use myVCF to support their work.The Transformation Training Delivery approach for three primary user groups follows:

• VCF Team: Substantive training on the policies, procedures, and regulations that govern the VCF claim review process, followed by role-based training for claims processing and operations. This includes approximately 175 team members, accounting for approximately 20 internal roles. Each role is anticipated to receive between 40-60 hours of training across all modalities during a 6-week timeframe.
• Law Firms: Virtual and in-person Instructor-led Training and How-to Guides for Law Firm managers and users. There are approximately 200 law firms that routinely engage with the VCF, with multiple users from each of those firms requiring in-person training in New York, NY on the transformed claim form, processes, and policies. The VCF envisions a train-the-trainer model but looks to the vendor to propose the optimal modality to ensure all law firm users are adequately trained. The draft training plan, which will be provided upon award, includes 9 in-person training modules for law firm representatives and approximately 10 How-To guides.
• Claimants: Training videos and How-to Guides posted to the myVCF Dashboard and www.vcf.gov.Primary Responsibilities and Duties:
  • Design, develop, and co-deliver VCF Substantive training for VCF staff on end-to-end claims lifecycle processes. Substantive training includes curriculum and standardized materials related to policies and procedures for claim review, claim administration, quality control, and payment.
  • Create comprehensive training materials, including manuals, tutorials, and e-learning modules
  • Deliver instructor led, in-person, and virtually training, to approximately 10-75 VCF staff members, depending on the subject matter of the training.
  • Design and create user-friendly, professional quality graphics and communication media for How-To Guides, website content, and other communications vehicles necessary to inform and educate the public, law firms, and VCF staff about VCF Transformation and the related process and system changes.
  • Design and develop communication materials for internal and external audiences.Basic Qualifications
    • Bachelor's degree (or equivalent) in a relevant field and 4+ years' experience designing, developing, and delivering training across modalities
    • Proven experience as a Trainer or similar role providing direct end-user support
    • Ability to create comprehensive training materials, including manuals, tutorials, and e-learning modules
    • Ability to design, develop, and deliver training across modalities
    • Excellent communication and presentation skills
    • Ability to adapt training content to different audiences
    • Must have experience using Adobe Captivate for training development
    • Must be a U.S. Citizen and able to obtain a Public Trust clearance.Preferred Qualifications
      • Experience working in a Government and/or Litigation Support environment.
      • Familiarity with adult learning principles
      • Excellent verbal and written communication skills to convey complex information clearly
      • Minimum of 5 years' experience developing training for clients
      • Prior supervisory experience strongly preferred.
      • Experience with Adobe Captivate preferred
      • Experience with Salesforce preferredOriginal Posting:May 1, 2025For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.Pay Range:Pay Range $63,700.00 - $115,150.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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Keywords: Leidos, Tuckahoe , Help Desk Supervisor/Senior User Trainer, Human Resources , Washington, Virginia