Manager, Risk Management: Customer Resiliency

Company: Capital One
Location: Richmond
Posted on: April 1, 2026

Job Description:

Manager, Risk Management: Customer Resiliency We're embarking on an exciting new chapter in how we manage risk and drive resiliency across our organization—and we want you to be a key part of it! We are seeking a proactive, sharp-minded Manager, Risk Manager who will excel in a team environment and are skilled in risk management, process improvements, and analytics to join our Customer Resiliency team. Primary responsibilities will include driving modernization initiatives to enhance control performance and operational effectiveness, collaboration with cross-functional teams to deliver destination state controls and standards, and advancing a data drive strategy that assesses and mitigates risk across the organization. This role includes a balance of people leadership, process, and risk management. If you are a great communicator who can influence partners and are always ready to adapt to a dynamic environment then we want to hear from you! Responsibilities : Exhibit excellent people management skills; helping associates grow and develop while holding them accountable, encourage and demonstrate a positive attitude, team spirit, set high standards, coach team members, provide feedback, communicate a vision, and encourage innovation Manage risk management initiatives to modernize control performance and support control builds, enhancements, and QA Manage a well-managed strategy to prepare for audits, overseeing assessments, responding to audit requests, and following through on remediation efforts Build successful relationships with Customer Resiliency L2s to understand impact of control performance on critical business processes Lead oversight of control performance team and support escalations and remediation of control performance issues Create and present impactful risk reports based on control performance observations, highlight key risks, trends, mitigation efforts, and control effectiveness Demonstrate excellent communication skills with the ability to influence partners across the company at multiple levels, including Audit, Risk, Data Analysts, and Process teams ? Qualities of a Successful Candidate: Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won’t set you back, because you’ll stay focused on your goals. You’re organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge and Fungible - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Passionate and Customer-Focused - You are customer obsessed. You make it your business to understand their needs and their goals and are not satisfied with anything less than an exceptional customer experience. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Basic Qualifications: Bachelors’ degree or military experience At least 4 years of Risk Management experience At least 4 years of Project or Process Management experience At least 4 years of experience supporting, partnering and interacting with internal business clients At least 2 years of leading Process improvement efforts At least 2 years of People Management experience Preferred Qualifications: 5 years of Risk Management, Compliance or Risk Controls experience 2 years of experience with data management, reporting and analytics 2 years of experience working with Technology and Data teams, including tracking data and reporting on key performance indicators 2 years of experience in Structured Query Language (SQL) or Tableau 1 years of experience using Lean & Six Sigma tools and methodology At least 1 year of experience reporting and analyzing data BPM, Lean, Agile or Six Sigma certification At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $151,900 - $173,400 for Risk Manager Richmond, VA: $138,100 - $157,700 for Risk Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Keywords: Capital One, Tuckahoe , Manager, Risk Management: Customer Resiliency, IT / Software / Systems , Richmond, Virginia