Mid Level Technical Expert

Company: Synergy ECP
Location: Washington
Posted on: April 1, 2026

Job Description:

NetServices (NSI) is an IT services firm with a long-standing reputation for delivering high-quality, cost-effective solutions to drive lasting results. Now operating as a subsidiary of Synergy ECP, NSI continues to stand out in a crowded contracting landscape through its agility, strong customer focus, and commitment to retaining exceptional talent. By taking on challenging IT initiatives, we cultivate our talent and are continually evolving through our partnerships with clients. Our close-knot team of highly cleared engineers, analysts, and program managers represent some of the best talent locally available. Position Overview: We are seeking a mid-level Implementation and Operations Technical Subject Matter Expert (SME) to support the deployment and ongoing management of the TrustVisitor commercial off the shelf (COTS) visitor management product. This role focuses on coordinating technical activities across identity, access control, networking, and application support teams. The SME will closely work with the implementor team during the implementation phase and is expected to self-study the product and gain knowledge by shadowing the implementor’s SMEs. After implementation, SME will transition into primary operational ownership of the product. Prior TrustVisitor experience is a plus but not required. Key Responsibilities: • Closely work with the implementor team to understand TrustVisitor architecture, configuration, and integration points • Coordinate with internal teams (IAM, network, security, facilities, PACS vendors) to support system configuration and integration • Assist with setup and maintenance of: o Identity validation and access control workflows o SSO using PIV/CAC and certificate based authentication o SSL/TLS certificates and lifecycle management o Group Managed Service Accounts o Set up API connections or data feeds • Support connectivity and security requirements for an on premises application accessible via the public internet through a DMZ • Perform routine operational tasks including certificate renewals, log review, and basic troubleshooting • Document system configuration, operational procedures, and support processes • Serve as the primary internal point of contact for TrustVisitor after handoff • Coordinate issue resolution with internal teams and 3rd party interfaced applications Required Qualifications: • 4–6 years of experience in IT infrastructure, implementation of COTS product, identity and access management, or enterprise application support • Working knowledge of: o API fundamentals (understanding endpoints, authentication, connectivity, and how COTS products interact with external systems) o Microsoft Entra ID o Active Directory concepts including group service accounts o Certificate based authentication and PIV/CAC o SSO concepts (SAML, certificate based authentication, OIDC) o SQL Server database fundamentals (basic queries, connectivity, troubleshooting) • Understanding of DMZ architectures and secure exposure of on prem applications to the public internet • Ability to collaborate effectively with cross functional technical teams and external vendors • Strong troubleshooting skills, including basic familiarity with Windows Server environments (IIS concepts, log review, service behavior) • Excellent communication, documentation, and coordination skills -Bachelors required -Minimum 5 years' experience Preferred Qualifications: • Experience supporting COTS enterprise applications • Familiarity with physical access control systems (PACS) • Exposure to FICAM aligned identity solutions • Prior experience with visitor management or credential validation systems • TrustVisitor experience is a plus but not required Ideal Candidate: The ideal candidate is a technically versatile professional who understands identity, networking, interfacing and application support at a practical level. They are comfortable coordinating across multiple technical teams, learning a new COTS product through self study and shadowing, and becoming the operational owner after implementation. This role does not require deep engineering expertise, but it does require strong foundational knowledge, curiosity, and the ability to manage a product end to end. Security Clearance requirement: Must possess active TS/SCI clearance to be considered for this role. Other Requirements: U.S. Citizenship Compensation Spotlight: For this role, our typical salary range starts at $115,000 and stretches up to $145,000. But here's the deal – we're not about capping your potential. We're committed to snapping up the best and brightest, and we're ready to put our money where our mouth is. So, if you're one of the rare exceptions to the status quo with the education, experience, and that extra something special, we're not afraid to go above and beyond to secure your talent. Because for us, it's not just about a salary. It's about the complete rewards package, the culture, and the opportunity to make a real impact. Taking Care of the People Who Take Care of The Nation Compensation : We offer highly competitive compensation that is consistently recognized by our employees as being generous! Health & Retirement : We offer a comprehensive Health Benefits package and 401K Retirement plan so you can take care of yourself and your family both now and in the future. Other health-related benefits include People Partners who will help you navigate both personal and professional worlds, as well as strong wellness related resources offered through our healthcare provider. Education : Individual growth is a priority at NSI/Synergy ECP. Employees are encouraged to take advantage of our company-sponsored continuing education program so they can get their degree or that next certification needed to propel them towards the next level. Not sure what's best for your career plans, we'll help you navigate it all! Work/Life Balance : A healthy work/life balance is essential for building and executing your work effectively at NSI/Synergy ECP, but it’s also necessary to allow you the room to pursue everything you want to develop in your personal life. We offer a generous Paid Time Off benefit and 10 paid holidays a year. NSI/Synergy ECP also provides flexible work options that work with your schedule and lifestyle. Philanthropy: With the help of our amazing employees, NSI/Synergy ECP participates annually in building awareness, volunteering and contributing to dozens of organizations. We believe that giving back creates a sense of purpose, engagement, and fulfillment. Have a cause you are passionate about? We bet you'll find others here that care about it just as much! NSI/Synergy ECP is committed to providing equal employment opportunities to all qualified individuals. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, sex, national origin, religion, age, disability, or any other status protected by applicable law.

Keywords: Synergy ECP, Tuckahoe , Mid Level Technical Expert, IT / Software / Systems , Washington, Virginia