ATM Help Desk Technician (2nd Shift & Weekends)

Company: S3
Location: Mc Lean
Posted on: April 2, 2026

Job Description:

Job Description Job Title: ATM Help Desk Technician (2nd Shift & Weekends) Location: Remote, EST, USA Duration: 5 Months Contract Schedule & Shift Details: • Hours: 3:00 PM – 12:00 AM EST • Days: Saturday–Sunday Every weekend they will be working (40 hours/week) (Training will be 3 weeks 8am-5pm) • Days Off: Two consecutive days off during the week. Position Overview: We are seeking a proactive and technically skilled ATM Help Desk Technician to join the Technical Operations Center – Technician Support team. In this role, you will play a key part in driving ATM availability by supporting a nationwide fleet of ATMs and field service technicians in a fast-paced, high-availability 24x7x365 environment. This is a second shift position with weekend coverage required . Ideal for individuals who thrive in technical support environments, can work independently, and are committed to operational excellence. Key Responsibilities: Responsibilities: Supporting our production fleet by providing technical support to ATM Field Service Technicians and driving high-availability for fleet of ATMs. Providing technical phone support for service technicians, as well as process control and management that will drive first time resolution and sustainable ATM performance in a 24x7x365 high availability production environment Through established ATM processes, the candidate will be required to troubleshoot issues and failures related to hardware, software, services, and network. The ideal candidate will have : Associate s Degree in a Computer Science or Technology discipline; or Technical Certification in Microsoft, Cisco or Unix/Linux Technologies, ITIL Foundations, CompTia; or Equivalent work experience (e.g., at least 1 year in similar role) required. Must possess good interpersonal skills and is able to work well with end users. Excellent written and oral communication skills. Able to handle confidential matters judiciously. Good time management skills and able to prioritize. Must be able to work nights and weekends as needed. Ability to understand the current state of ATMs to fully diagnose problems for resolution Act as a liaison between internal Bank team members, Vendor Account Managers and other vendor personnel to help resolve escalated customer issues Provide efficient productivity and superior quality service while working in a fast-paced environment Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site Ability to work multiple systems simultaneously Handle internal/external reports and status updates Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements Follow-up on open escalations to ensure smooth handling and accurate closure

Keywords: S3, Tuckahoe , ATM Help Desk Technician (2nd Shift & Weekends), IT / Software / Systems , Mc Lean, Virginia