GNOC Tier II Incident Management Technician
Company: Leidos
Location: Springfield
Posted on: April 3, 2026
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Job Description:
The Digital Modernization Sector at Leidos is seeking a Tier II
Incident Management Technician to support computer data
communications systems, providing network event management and
incident troubleshooting. Technicians provide additional support by
ensuring network devices meet baseline configurations, software,
and network performance standards. Technicians will make extensive
use of Microfocus tools, ServiceNow, and knowledge of the various
levels of the Open Systems Interconnection (OSI) model to complete
daily network Operations and Maintenance (O&M) tasks. This is a
day time Panama Shift with a 6am-6pm schedule. The job duties of
the GNOC Tier II Incident Management Technician are as follows:
Support the installation and maintenance of the client Local Area
Network (LAN)/Wide Area Network (WAN) devices. Respond to, update,
and resolve incident tickets within ServiceNow. Administer networks
including hardware, systems software, applications software, and
all hardware configurations. Coordinate network operations,
maintenance, repairs, or upgrades. Perform configuration management
functions such as validating topology drawings and ensure that
asset management records are accurate. Leverage knowledge of OSI
layers 1, 2, and 3 to troubleshoot various network faults and
performance issues Configure and troubleshoot layer two switching
(Virtual Local Area Networks (VLANs)) Modify and troubleshoot layer
three routing across the enterprise network. Conduct extensive
troubleshooting of Multiprotocol Label Switch (MPLS) across the
WAN. Participate in evaluation of new network technologies and
provide recommendations to the network architecture team regarding
the integration of these technologies into the existing network.
Ensure adequacy of plans for hardware and communications. Develop
and implement methodologies for analysis, testing, and support of
LAN and WAN networks. Leverage various network tools such as
Microfocus and Riverbed to quickly identify and isolate customer
impacting events on the network. Communicate and troubleshoot with
vendors and other service providers to efficiently resolve
incidents. Diagnose hardware and software problems and coordinate
the replacement of defective components. Requirements Required
Clearance: TS/SCI with Poly Candidate must have 10 years of
experience that can be a combination of work history and education.
This equates to a doctorate and 3 years, a master’s and 4 years, a
bachelor’s and 6 years, an associates and 8 years or HS diploma and
10 years. Additional required qualifications include compliance
with Department of Defense (DoD) 8570 Information Assurance
Technical (IAT) Level 2. If you're looking for comfort, keep
scrolling. At Leidos, we outthink, outbuild, and outpace the status
quo — because the mission demands it. We're not hiring followers.
We're recruiting the ones who disrupt, provoke, and refuse to fail.
Step 10 is ancient history. We're already at step 30 — and moving
faster than anyone else dares. Original Posting: February 18, 2026
For U.S. Positions: While subject to change based on business
needs, Leidos reasonably anticipates that this job requisition will
remain open for at least 3 days with an anticipated close date of
no earlier than 3 days after the original posting date as listed
above. Pay Range: Pay Range $73,450.00 - $132,775.00 The Leidos pay
range for this job level is a general guideline only and not a
guarantee of compensation or salary. Additional factors considered
in extending an offer include (but are not limited to)
responsibilities of the job, education, experience, knowledge,
skills, and abilities, as well as internal equity, alignment with
market data, applicable bargaining agreement (if any), or other
law.
Keywords: Leidos, Tuckahoe , GNOC Tier II Incident Management Technician, IT / Software / Systems , Springfield, Virginia
