Referral Specialist
Company: Eye Care Partners
Location: Richmond
Posted on: April 18, 2024
|
|
Job Description:
EyeCare Partners is the nations leading provider of clinically
integrated eye care. Our national network of over 300
ophthalmologists and 700 optometrists provides a lifetime of care
to our patients with a mission to enhance vision, advance eye care
and improve lives. Based in St. Louis, Missouri, over 650
ECP-affiliated practice locations provide care in 18 states and 80
markets, providing services that span the eye care continuum. For
more information, visit www.eyecare-partners.com. Referral
Specialist Position Overview: The Referral Specialist will serve as
primary referral personnel to provide a positive first contact to
Retina Institute of Virginia and EyeCare Partners while projecting
a professional telephone image through phone interaction. The
Referral Specialist will demonstrate sensitivity to patients needs
and Patient Privacy Act, as well as demonstrate superior telephone
and interpersonal skills. Essential Duties and Responsibilities:
Assist patients in scheduling of appointments based on individual
needs and physicians schedules while working closely with other
departments and external physicians offices to ensure smooth
patient flow, including checking patient eligibility Handles all
incoming and outgoing local referral networks and paper/faxed
referrals while coordinating help from Patient Relations team
members when needed. While incoming and outgoing referrals are the
Referral Specialists primary responsibility, the Referral
Specialist acts as backup to the Contact Center as needed. As
determined by the Supervisor of Referrals or the Patient Relations
Manager, the Referral Specialist will promptly answer, screen, and
process calls to appropriate person(s) and/or department per
protocol while determining management of emergent calls in
accordance with company policy. Maintain patient chart demographics
and Patient Portal for EMR software. Respond to Live Chat and
Cataract Self-Test inquiries. Reply to and compose emails to team
members as necessary. Work cooperatively with the Patient Relations
Team to accomplish the goals of the department. Work closely with
provider liaison to establish and guarantee successful and
efficient relationships with referring providers and offices.
Assist in Referral Department reporting and perform special
projects and other duties as assigned. Regular and recurrent
predictable attendance is expected Runs real time eligibility
queries upon scheduling Job may require other duties as assigned.
Education and Experience: High school diploma/GED with 1 to 3 years
of medical office experience. Demonstrates excellent customer
service skills. A combination of experience in Windows Operating
System, Microsoft Office, e-mail, and data entry. Knowledge,
Skills, and Abilities: Knowledge of EMR software a plus with typing
skills at 50+ wpm, basic computer skills that include a combination
of experience in Windows Operating System, Microsoft Office,
e-mail, and data entry. Ability to understand payor referral
requirements to allow appropriate reimbursement Ability to cogently
communicate payor requirements and requisite information to
referring providers Professional verbal and written communication
skills in a customer service setting. Well organized with the
ability to maintain accuracy and confidentiality. Decision Making :
Ability to handle multiple tasks with excellent problem-solving
skills. Work Environment: General office conditions Physical
Requirements: While performing the duties of this job, the employee
is regularly required to stand and walk and sometimes sit; use
hands to type, handle, or feel objects or controls; reach with
hands and arms; and talk or hear. Regular attendance is a necessary
and essential function. If you need assistance with this
application, please contact [phone removed]. Please do not contact
the office directly only resumes submitted through this website
will be considered. EyeCare Partners is an equal
opportunity/affirmative action employer. All applicants will be
considered for employment without attention to race, color,
religion, sex, sexual orientation, gender identity, national
origin, and veteran or disability status. Employment Type: Full
Time
Keywords: Eye Care Partners, Tuckahoe , Referral Specialist, Other , Richmond, Virginia
Click
here to apply!
|