Mortgage Software Assistant Administrator
Company: Corporate Office
Location: Midlothian
Posted on: April 19, 2024
Job Description:
OverviewResponsible for technical direction and support in the
processes and workflows in the use of mortgage software
applications, specifically Encompass & nCino (Simple Nexus) to
end-users as well as coordinating the evaluation and analysis of
applications as it pertains to business processes for improvement
in productivity and efficiency. Coordinate application maintenance
activities and manage projects under the guidance of the Mortgage
Software Administrator.ResponsibilitiesEssential Duties and
Responsibilities include the following. Other duties may be
assigned.
- Analyze system and processes, and work with other departments
to generate enhancements and improvements to existing
workflows.
- Coordinate meetings with other departments to resolve critical
issues related to Encompass and the workflow process.
- Provide guidance to Mortgage Software Analyst on support
tickets that require deeper analysis.
- Coordinate the development and delivery of training to users as
necessary to facilitate improving existing users or rolling out new
processes and/or features.
- Continually evaluates processes to ensure maximum efficiency,
high quality, and excellent customer service.
- Resolve escalated customer service issues and foster team
building throughout.
- Utilize technology, including but not limited to; Encompass and
nCino (Simple Nexus), to improve efficiency and the borrower
experience.
- Maintain a positive and effective work
environment.Qualifications
- 3+ years of experience in a mortgage lending environment
including Mortgage Software analyst role.
- 1+ years of experience in a team lead, supervisor, or
management role.
- Knowledge of the mortgage industry, compliance, and loan
structuring.
- Self-motivated, results-oriented and a team player.
- Excellent verbal, written and interpersonal communication
skills.
- Strong problem-solving and decision-making skills.
- Must be proficient in Microsoft Office products and experience
working with Encompass.
- Ability to flourish in a fast-paced
environment.EEO/AA/M/F/Veteran/DisabilityPIc8bfb81ecbf0-31181-34231737
Keywords: Corporate Office, Tuckahoe , Mortgage Software Assistant Administrator, Other , Midlothian, Virginia
Didn't find what you're looking for? Search again!
Loading more jobs...