Senior IT Technician

Company: TeamLogic, Inc.
Location: Richmond
Posted on: April 28, 2024

Job Description:

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation
• Paid training and certifications
• People First Culture About TeamLogic IT
  
  TeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that assure high availability, security and flexibility for their IT infrastructure.
  
  With more than 200 locations across North America and more than 500 technicians, thousands of businesses consider us their trusted technology advisor. We fill a void in the marketplace because we understand business and technology and are able to help our clients leverage technology to their advantage. Our philosophy is simple - we work with you the way we'd want someone to work with us.
  
  TeamLogic IT has received a number of awards and recognitions in the franchise and managed services industries and we're proud of our reputation for exceptional customer service. Ready to join a leading MSP? Contact TeamLogic IT.
  
  Synopsis
  
  The Senior IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
  
  IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily. The IT Technician will possess the ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking and organizational skills.
  
  The Senior Technician works jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals and presentations on technical assessments, implementations and ongoing technical account management. The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable and a team player
  
  Senior Technician Responsibilities:
  • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Provisioning and system setup for new hires.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Network firewall and switch administration and maintenance.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
  • Network and server solution design and architecture. IT Technician III Requirements:
    • Prior Managed Services Provider Experience preferred
    • College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
    • Exceptional written and oral communication skills.
    • Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
    • Experience writing proposals for technical solutions to fulfill business needs.
    • Strong understanding of technology and business productivity systems.
    • Active Directory knowledge and experience.
    • Experience with UTM firewalls a plus.
    • Experience with cloud platforms(Azure/AWS) and migrations a plus. Certifications preferred.
    • Ninja RMM and Autotask PSA Experience a plus
    • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
    • Good problem-solving skills.
    • Excellent customer service skills.
    • Ability to work under moderate supervision.
    • Sales Engineering experience a plus.
    • Microsoft Server certification preferred.
    • Microsoft Desktop operating systems certification preferred.
    • Valid Driver License and ability to drive to customer locations when required.
    • CompTIA Net+, CompTIA Cloud+, and/or CompTIA Security+ certifications preferred.
      
      Our growth isn't measured in numbers, it's an investment in aligning with the best talent
      
      If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
      We're Committed to a People First Culture
      
      Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
      
      This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

Keywords: TeamLogic, Inc., Tuckahoe , Senior IT Technician, Professions , Richmond, Virginia