Tour Center Agent

Company: Vacatia, Inc.
Location: Virginia Beach
Posted on: June 1, 2025

Job Description:

Summary:We are a rapidly growing, innovative hospitality company reinventing the timeshare experience across discovery, booking, and stay. We seek a full-time Tour Center Agent to be a contributor in shaping our sales department as we integrate new resorts and expand our product lines. The Tour Center Agent will assist in the daily operations of the Tour Center department by greeting and assisting guests in the check-in process for presentations, the accurate and efficient processing of sales contracts, as well as qualifying tour guests and issuing tour premiums. This is a unique opportunity for someone who is a strong communicator, pays attention to detail, and enjoys engaging with people. --Duties and Responsibilities:Assist with tasks associated with the daily operations of the Sales and Tour Center departments--Serve as backup for Sales contract processingEnsure tour data is entered into the computer systemAssist guests with check-in process and qualifying themAssist Sales/Marketing department by attending trade shows and other external marketing eventsPrepare and issue tour gifts for distribution--Answer phones and appropriately direct phone callsFollowing up with guests who don't show for scheduled timeProvides customer service and support to owners and guests--Generate reports as neededMust be available to work weekendsBenefits:Medical, dental, and vision insurancePaid time off (PTO)401kQualifications:--High School diploma or GED equivalentMinimum 2 years office experienceMinimum 1 year marketing experience, some telemarketing preferredBasic computer skills to include Microsoft Word, Excel, and Outlook. Google Docs and Sheets knowledge is a plusMust possess good written and verbal communication skillsFast learner with the ability to thrive in fast-paced environmentsMust be detail-oriented, highly organized, and skilled in time managementMust be personable and professionalWorking Conditions:--Must be available regular business hours and available for evening and/or weekend work on occasion. --Must be able to routinely perform indoor work with minimum noise levels. Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence, naturally or electronically and may include adaptive aids. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.Physical Requirements:--Perform primarily sedentary work with limited physical exertion. Must be able to routinely perform work on computer for an average of 8 hours per day. At times, occasional evening and weekend work may be required. Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities, as may be occasionally asked to travel to sites or events. Must be capable of regular, reliable, and timely attendance.Vacatia, Inc. is an Equal Opportunity Employer M/F/D/V, who believes in diversity in the workforce.----1The job description doesn't imply an employment contract, nor is it intended to include every duty, task, or instruction for which the employee is responsible. Other tasks may be assigned, based on business needs and the department supervisor's request.#VACCompensation details: 17-17 Hourly WagePI21427989ed2e-25660-37661284

Keywords: Vacatia, Inc., Tuckahoe , Tour Center Agent, Sales , Virginia Beach, Virginia