Key Account Executive - Virginia Beach, VA
Company: OPENLANE
Location: Virginia Beach
Posted on: January 28, 2026
|
|
|
Job Description:
We’re Looking For: A Key Account Executive that will support and
cultivate client retention and growth within the Key Accounts team.
You will provide the level of service required of the most valued
customers, exercising agility and a customer focused attitude to
ensure an exceptional experience. You will act as the personal
liaison for clients within a dedicated book of business, ensuring
that expectations are set and met while accomplishing revenue
generating results. In this role you will need the ability to work
with stakeholders at varying levels within the company
independently or in coordination with the Director of Key Accounts
to resolve problems. By providing superior customer service, you
ensure your accounts have the tools and information needed to
utilize our software and be successful. You will bring a
value-based approach to the business that ensure not just a
successful transactional experience, but a long term journey making
key accounts successful. Ensuring a growing and profitable
relationship with your key accounts, you will be the voice of the
company and the bridge to our clients’ success. You Are:
Customer-obsessed. You’re always giving it your all when it comes
to our customers. Whether it’s troubleshooting or account
development, you’re a valued resource for the clients in your
market. Data-Driven. Data drives and proves your success. Thorough.
With excellent customer service and client account ownership you
will understand what motivates them and provide our clients with an
experience that keeps them engaged. Agile. Sometimes the day
changes and you will help in unexpected ways, but hey, who doesn’t
like knocking a curveball out of the park? Flexible. Knowing that
the customer needs do not stop at 5pm, you will work in balance
with your accounts to be available when they require your help. You
will: Serve as the main point of contact for clients within your
assigned book of business. Facilitate seamless communication across
departments to provide efficient solutions to client issues.
Develop and maintain competitive knowledge and expertise in areas
of products, industry trends, and other developments. Understand
and react to the competitive landscape. Document all customer
interactions and maintain accurate records in our CRM. Adapt to
changing priorities and provide support in unexpected situations.
Maintain flexibility to accommodate the needs of clients, including
occasional travel within the assigned book of business. Must
Have’s: College degree or equivalent professional experience. 2-3
years in a customer focused, industry specific, or account
management position; preferred. Superior communication skills, able
to clearly articulate ideas and concepts. Intermediate knowledge of
both Microsoft Office and Google Suite products. Demonstrable
knowledge of CRM tools; Salesforce and Pipedrive strongly
preferred. Ability to blend sales acumen, outstanding interpersonal
skills, and enthusiasm to stay flexible in a fast-paced, changing
environment. Ability and willingness to travel to or within
assigned region, roughly 50% of the time every month.
Keywords: OPENLANE, Tuckahoe , Key Account Executive - Virginia Beach, VA, Sales , Virginia Beach, Virginia
