Mission IT Operator
Company: CACI
Location: Springfield
Posted on: April 1, 2026
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Job Description:
Job Title: Mission IT Operator Job Category: Information
Technology Time Type: Full time Minimum Clearance Required to
Start: TS/SCI with Polygraph Employee Type: Regular Percentage of
Travel Required: None Type of Travel: None * * * The Opportunity
You will perform as a Mission IT Operator supporting a 24x7
government mission. You will provide direct support for detecting,
isolating, and resolving ground segment problems; and serve as
first responder for all site issues. This position requires broad
knowledge of both Windows and Linux-based systems across a global
environment. Shift Work (12 hours a day 0600-1800, 1800-0600/ 4 on
4 off (Day, Day, Night, Night). Responsibilities - Responsible for
resolving IT hardware and software infrastructure (servers,
network, security, etc.) issues using systems - Analysis techniques
and procedures. - Ensure appropriate function of hardware,
software, or system functional specifications. - Analyzes,
troubleshoots, and resolves issues with IT infrastructure including
user systems, servers, storage, and network connectivity. -
Provides system administration for assigned infrastructure and
establishes and maintains security as it relates to users. -
Supports new infrastructure projects. - Maintains all configuration
documentation for assigned infrastructure. - Master the steps
required to effectively manage and prioritize incidents. - Support
in times of high call volume, first-level technical support in a
24x7 world-class service center, responding to inbound incidents
and service requests via phone, email, and walk-up channels. -
Deliver frontline support for system, application, network, and
infrastructure issues, ensuring fast, accurate triage and
resolution. - Create and manage support tickets in a web-based
ITSM/CRM platform while actively troubleshooting and communicating
with end users. Perform initial assessment, triage, and resolution
for common incidents; escalate complex or critical issues to Tier 2
or appropriate technical teams - Ensure that all technical baseline
infrastructure is maintained at an optimal level to satisfy
customer mission needs. - Monitor, recognize, evaluate, and
correlate system and network problems. - Responsible for
maintaining a privileged user level of access, across numerous
high-priority systems. - Interface daily with government and
partner country senior leadership, system operators, and engineers
at the site and across the enterprise. - Interpret system
documentation and record problems in appropriate reporting tools. -
Support after-action activities, by collecting data that describes
the environment at the time of the failure. - Serve as a single
point of contact for monitoring, troubleshooting, and anomaly
resolution. - Restart system services as needed.- Restart system
hardware as needed. - Escalate problems to Tier 2 level as
required, and notify mission director if priority or severity
necessitates.- Coordinate with any required resources across the
enterprise to resolve operational issues. - Work with other 24x7
ground segments across multiple locations providing
enterprise-level maintenance support, with high customer visibility
into all actions and responses. Qualifications: Required: - Active
TS/SCI with Poly required. - Must have a current DODI 8570.01-M IAT
Level II Certification, Security Certification. - Excellent
communication skills ensuring effective and accurate exchange of
information across a multi-location enterprise, with customer
visibility into crew-based actions and responses. - Must be able to
work a non-standard work week, weekends, and holidays; 12-hour
shift work expected in support of 24x7 operations. - System
administration experience to include UNIX, Linux, and Windows
platforms Desired: - Experience with virtualization technologies
and software such as VMware - Knowledge and understanding of
Enterprise Management Systems including HP OpenView, and CA-based
Concord - What You Can Expect: A culture of integrity. At CACI, we
place character and innovation at the center of everything we do.
As a valued team member, you’ll be part of a high-performing group
dedicated to our customer’s missions and driven by a higher purpose
– to ensure the safety of our nation. An environment of trust. CACI
values the unique contributions that every employee brings to our
company and our customers - every day. You’ll have the autonomy to
take the time you need through a unique flexible time off benefit
and have access to robust learning resources to make your ambitions
a reality. A focus on continuous growth. Together, we will advance
our nation's most critical missions, build on our lengthy track
record of business success, and find opportunities to break new
ground — in your career and in our legacy. Pay Range : There are a
host of factors that can influence final salary including, but not
limited to, geographic location, Federal Government contract labor
categories and contract wage rates, relevant prior work experience,
specific skills and competencies, education, and certifications.
Our employees value the flexibility at CACI that allows them to
balance quality work and their personal lives. We offer competitive
compensation, benefits and learning and development opportunities.
Our broad and competitive mix of benefits options is designed to
support and protect employees and their families. At CACI, you will
receive comprehensive benefits such as; healthcare, wellness,
financial, retirement, family support, continuing education, and
time off benefits. The proposed salary range for this position is:
$61,100 - $122,200 CACI is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, pregnancy, sexual
orientation, age, national origin, disability, status as a
protected veteran, or any other protected characteristic.
Keywords: CACI, Tuckahoe , Mission IT Operator, IT / Software / Systems , Springfield, Virginia
